Contact
How to reach us.
For anything technical, please use the support portal rather than email — it means your issue gets a reference, a record and updates.
Details
Contact details.
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Technical support
Through the support portal
All technical issues go through Get IT Support. Every request becomes a tracked ticket with a reference, so nothing is lost and you can see where it is up to.
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Support fallback
support@hjdigitalsolutions.co.uk
Only if you cannot reach the portal at all. This address does not send an automatic confirmation — you will not get an instant reply saying it arrived, but we will have it and will come back to you.
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General enquiries
general@hjdigitalsolutions.co.uk
For questions about what we do, whether we cover your area, or anything that is not a technical fault.
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Support hours
- Monday to Friday17:00 – 21:00
- Saturday10:00 – 16:00
- SundayClosed
Requests raised through the portal are logged immediately with a reference at any hour. They are read and worked during the hours above.
Why we prefer the portal. Email threads get buried and forgotten. A ticket gives your issue a reference, a written record of what was tried, and a clear point at which it is confirmed as resolved.
Get started
Something not working?
Raise a ticket and we’ll pick it up.