PC & laptop support
Windows troubleshooting, computers that have become slow, software errors, startup and shutdown problems, and general device faults.
Services
What we can help with.
Everyday IT support for people who would rather not spend their evening reading forum posts. If your problem is on this page, submit a request and we’ll take it from there.
Wi-Fi & networking
Wi-Fi connectivity and coverage, basic home and small-office networking, internet faults, and DNS or configuration problems.
Microsoft 365 & email
Outlook troubleshooting, OneDrive sync problems, Microsoft Office issues, Teams basics, and account or email configuration.
Printers & peripherals
Printers that will not connect or print, along with monitors, keyboards, mice and other peripherals that have stopped working.
Device setup
Setting up a new PC or laptop, installing and configuring basic software, creating accounts, and preparing a device for day-to-day use.
Remote IT support
Remote sessions using Microsoft Quick Assist, so most problems can be looked at without anyone travelling anywhere.
Account assistance
Login problems, password help, and basic onboarding or offboarding when someone joins or leaves.
Basic security help
Assistance with suspicious emails, obvious phishing attempts, malware concerns and Windows security warnings.
Being straight with you
Where our limits are.
We would rather be clear about this up front than take on something that needs a specialist. If your issue appears under “what we’ll refer on”, tell us anyway — we will point you toward the right kind of help.
What we handle
- PC and laptop troubleshooting
- Wi-Fi and small-office networking
- Microsoft 365, Outlook, OneDrive and Teams
- Printers and peripherals
- New device setup and configuration
- Remote support sessions
- Login, password and account help
- Suspicious emails, phishing and malware concerns
What we’ll refer on
- Production servers
- Complex Active Directory environments
- Corporate firewalls
- Ransomware recovery
- Critical backup systems
- Major network migrations
- Clinical, legal and accounting platforms
- Anything beyond our current competence
If an issue requires specialist or higher-level support, we’ll be transparent and recommend the appropriate next step.
Get started
Found your problem?
Submit a request and it becomes a tracked ticket straight away.